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c2c tops punctuality tables for fifth month running

SOUTH ESSEX COMMUTERS are benefitting from the most punctual rail service in Britain, provided by National Express train operator c2c, who run the train services from Shoeburyness and Southend, to Fenchurch Street station, in the heart of the City of London.

Official rail industry figures just released confirm that 97.3% of c2c’s trains ran to time in June.  These figures place c2c at the top of the national punctuality table for the fifth month in a row, with another four-week period of rail industry-leading performance.

This winning run of performance demonstrates once again the excellence and consistency of service that c2c provides for the communities served by the operator in south Essex.

Julian Drury Managing Director of c2c said: “I’m so pleased that our customers are benefitting from the most punctual rail service in Britain. We are proud to be a local railway, serving the people of south Essex and I am proud of my team at c2c for providing a consistently high level of service for our local community.”   

Andrew Munden, Network Rail route director, said: “Passengers deserve and expect excellent service on the railway, which is something we’re helping to deliver along with our colleagues at c2c. Coming top of the punctuality tables for five months in a row is an excellent achievement and I’m proud of the role Network Rail has played in helping make that happen.

“Our prime focus is to provide c2c with a safe, reliable railway on which to run their trains and we’ll continue working together to deliver the best possible service for them and their customers in east London and Essex.”

c2c already holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4-week performance period at 98.8%.

c2c has now delivered the leading performance in the UK rail industry for June, May, April, March and February 2011.

Customer satisfaction with c2c services, measured 91% in the latest National Passenger Survey in spring 2011 – the joint highest amongst franchised rail operators in the UK.